Terms of Service

Last updated: December 1, 2025

These Terms of Service ("Terms") govern your use of the TWSSH software library and related services provided by Terminalworks Ltd. ("Company", "we", "us", or "our"). By purchasing, downloading, or using TWSSH, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing our website at twssh.io or using the TWSSH library, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services or software.

If you are using TWSSH on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of Service

TWSSH is a commercial SSH library for .NET that provides:

3. License and Usage

Your use of TWSSH is governed by the License Agreement, which is incorporated into these Terms by reference. The License Agreement specifies:

4. Subscription and Payment

4.1 Pricing

TWSSH is offered under annual subscription plans:

Plan First Year Renewal Developers
Developer $199 $149/year 1
Team $599 $449/year Up to 5
Enterprise $1,499 $1,099/year Unlimited

4.2 Payment Processing

Payments are processed securely through Stripe. By making a purchase, you agree to Stripe's terms of service. We do not store your complete credit card information on our servers.

4.3 Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless cancelled. You will receive a reminder email before renewal. You may cancel auto-renewal at any time through your account or by contacting support.

4.4 Refund Policy

We offer a 30-day money-back guarantee on all new license purchases. If you are not satisfied with TWSSH, contact us within 30 days of purchase for a full refund. Refunds are not available for subscription renewals.

5. Trial Licenses

We offer a free 30-day trial with full Team-tier functionality. Trial licenses are:

6. Support Services

6.1 Support Channels

Technical support is provided via email at [email protected]. Support includes:

6.2 Response Times

Plan Response Time SLA
Developer 72 hours (business days)
Team 48 hours (business days)
Enterprise 24 hours

6.3 Support Exclusions

Support does not include:

7. Updates and Maintenance

During your active subscription period, you are entitled to:

If your subscription expires, you may continue using the last version you received, but you will not receive further updates or support.

8. Intellectual Property

TWSSH and all associated intellectual property rights are owned by Terminalworks Ltd. Your license grants you specific usage rights but does not transfer ownership. You may not:

9. Disclaimer of Warranties

TWSSH IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SOFTWARE WILL BE ERROR-FREE OR UNINTERRUPTED.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TERMINALWORKS LTD. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF TWSSH.

Our total liability shall not exceed the amount you paid for the software in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Terminalworks Ltd. and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

12. Termination

We may terminate or suspend your license immediately if you:

Upon termination, you must cease all use of TWSSH and destroy all copies in your possession.

13. Governing Law

These Terms are governed by the laws of the Republic of Croatia. Any disputes shall be resolved in the courts of Rijeka, Croatia, unless otherwise required by applicable consumer protection laws.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or website notification at least 30 days before taking effect. Continued use after changes constitutes acceptance of the new Terms.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Contact Information

Terminalworks Ltd.

Radnicka 45
51000 Rijeka
Croatia

Email: [email protected]
VAT: HR89391085276
Registration: Commercial Court in Rijeka, MBS 040281304