Privacy Policy

Last updated: December 1, 2025

Terminalworks Ltd. ("we", "us", or "our") operates the TWSSH software library and the twssh.io website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our products.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Purchase a license for TWSSH
• Register for a trial license
• Contact our support team
• Subscribe to our newsletter

This information may include:

• Name and email address
• Company name and job title
• Billing address and payment information
• Phone number (optional)

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses

1.3 TWSSH Library

2. How We Use Your Information

We use the information we collect to:

• Process your purchases and deliver license keys
• Provide customer support and respond to inquiries
• Send important product updates and security notifications
• Improve our website and products
• Comply with legal obligations
• Detect and prevent fraud

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences
• Analyze website traffic (Google Analytics)
• Measure advertising effectiveness (Google Ads)

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

4. Third-Party Services

We use the following third-party services that may collect information:

• Stripe: For secure payment processing. Stripe's privacy policy applies to payment data.
• Google Analytics: For website analytics and traffic analysis.
• Google Ads: For advertising and conversion tracking.

5. Data Retention

We retain your personal information for as long as necessary to:

• Maintain your active license and provide support
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

License and transaction records are retained for 7 years for accounting purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL)
• Secure storage with access controls
• Regular security assessments
• Employee training on data protection

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities

To exercise these rights, contact us at [email protected].

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

9. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

For privacy-related inquiries, please email us at [email protected] with "Privacy" in the subject line.